Help
Getting a good print
- Use the PDF. It is drawn as shapes, not pixels, so it is sharp at A5, A4, A3 and beyond.
- Print at 100%. In the print window choose “Actual size” or “100%”, not “Fit to page”, and pick the best quality setting.
- Use heavier paper. Matt photo paper or 160 to 250gsm card looks far better than ordinary copier paper.
- No printer? Save the file to your phone and use a supermarket or high-street photo counter, or email it to a local print shop and ask for A4 or A3 on card.
- Home printers leave a white edge. Most cannot print right to the edge of the sheet. A frame with a mount hides it, or choose the white background, which is designed with that in mind.
- Standard frames fit. A5, A4 and A3 frames are sold everywhere.
Restoring a purchase
Your purchase is remembered in the browser you bought it in. To use it somewhere else, find the order code on your Stripe receipt (it looks like TP-7KQ2M-X9FHD), open the studio, choose “I already have an order code” and type it in.
If you clear your browser’s site data, do the same thing to unlock it again. If you cannot find the code, email us from the address you paid with and we will look it up.
What you can do with a print
Print it as many times as you like for yourself, your family and your team. Please do not sell the prints or the files. A team pack covers one team.
Refunds
You can design and preview everything free, with a watermark, before paying. Because the files are available immediately, at checkout you ask for immediate delivery and agree that the 14-day right to cancel ends once the download is provided.
If a file is faulty, will not open, or is not what the preview showed, email us and we will fix it or refund you. That is your right under the Consumer Rights Act 2015 and we are glad to do it.
Contact
Email [email protected]. We aim to reply within one working day.
More questions
Can I fix a mistake after paying?
Yes. A single design stays unlocked for 30 days, and you can change the wording and colours and download again as often as you like in that time. Nobody has to send you a new proof.
Is my child’s photo uploaded anywhere?
No. Every design is drawn inside your own browser. A photo or badge you add never leaves your phone or computer, and neither do the names you type.
Can I add our team’s badge?
Yes. Upload your own team’s badge and drag it where you want it on the print. You confirm when you upload it that you have the right to use the image. We do not supply any badges, crests or logos ourselves.
Is the ticket a real ticket?
No. It is a keepsake for telling someone they are going to a match you have already bought real tickets for. It says “Souvenir gift ticket. Not valid for entry” on it, and it will not get anyone into a ground.
Can I start on my phone and print from a computer?
Yes. Your receipt shows an order code. Open the studio on the other device, choose “I already have an order code”, and your purchase unlocks there. You will need to type the details in again on that device.
What sizes can I print?
The PDF is drawn as shapes, not pixels, so it stays sharp at any size. You can download it laid out for A5, A4 or A3, and a print shop can go larger. Everything fits standard frames in those sizes.